10/12/2023 0 Comments Business processes automationNo-code/low-code solutions that replicate complex, judgment-based workflows ensure successful automation-first adoption. If the people responsible for managing AI and automation don’t have the skill set to maintain these tools themselves, they’ll be encumbered instead of empowered. Ensure your team has the needed skills.Ĭompanies that adopt automation strategies and tooling without first thinking about their humans are set to fail. If they’re left out, it’s very difficult to realize the full benefits of automation. Audit trails and logs are essential and often overlooked components. Automating workflows-especially across multiple clouds-confounds and exacerbates the problem of finding where the data came from and where it ended up. Logging and audit trails are very important. They usually have solutions for improving it when given a chance. Ask your team members who interact with that job, starting with the customers of that deliverable. This happens when you automate too soon-before streamlining the process-therefore “freezing” the inefficient workflow and making it harder to improve it in the future. The biggest and most frequent mistake here is to automate waste. John Vicente, Stratus Technologies, Inc.ġ0. For successful automation, companies must identify and monitor their blind spots, which allows them to drive productivity and visibility across their workflow as well as mitigate unforeseen vulnerabilities that arise while transforming workflows. Identify and monitor your blind spots.Īs a result of the pandemic, we saw increased automation, giving companies a greater ability to respond to real-time changes in market demand. Automation should serve the needs of workers at all levels. Many times when organizations implement a digital transformation or look to automate a workflow process, they only consider part of the internal stakeholder groups when deciding on the solution, neglecting to consider how it will impact other departments, outside partners, customers, contractors or field service workers. Praveen Talapan Manikoth, Opus Consulting SolutionsĨ. This boosts productivity, as your business users are involved more closely. These indicators will continue to evolve once the processes are live and the business users provide feedback. Setting rational parameters at the start will set the tone for a more mindful implementation aligned to expected improvements. I would recommend companies automating workflow to focus on defining performance indicators. Too many times, automation projects end up only impacting a small capability or subprocess with incremental upside. If you fail to do so you will miss out on high-value business improvements. Starting with a process map that details each critical step of the workflow is essential-this includes its interdependency when it comes to the entire value chain. Develop a clear plan that factors in interdependencies. Jennifer Smith, Scribeįorbes Technology Council is an invitation-only community for world-class CIOs, CTOs and technology executives. Detailed documentation and agreement up front save a lot of pain later. Don’t rely on self-reported steps-you miss “assumed knowledge” that you only discover later when the automation doesn’t work as intended. Closely observe both the happy path and the exceptions. Document every step as it is actually done. Document how the work is currently done.ĭeeply understand the workflow you are automating before you even start.
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